Often your questions can be answered by consulting our list of frequently asked questions from other Cosmeo users. If you can't find the answer you are looking for on the list below, please contact Customer Support by clicking on the button to the right.
FAQ: Frequently Asked Questions
- I filled out my credit card information, and clicked "Activate," but nothing happens, or the next page is blank. What's wrong?
- I'm on the fourth tab, and I've entered the screen names and passwords I wanted, but I don't see a way to continue.
What do I do now?
- Why won't the site accept my credit card? I know there's nothing wrong with my card, so why doesn't it work?
- How much is this service? What do I get for my fee?
- May I cancel at any time?
- I can't log in! What's wrong?
I filled out my credit card information, and clicked "Activate," but nothing happens, or the next page is blank. What's wrong?
Currently, a small percentage of customers are having difficulty seeing the fourth tab in registration, which allows the creation of screen names and passwords. If you are unable to see the fourth tab and therefore unable to create any screen names, please contact Customer Service at firstname.lastname@example.org.Go to top
I'm on the fourth tab, and I've entered the screen names and passwords I wanted, but I don't see a way to continue. What do I do now?
Currently, a small percentage of customers are having difficulty seeing or clicking the "Enter Cosmeo" button on the lower right side of the screen. If you do not see the "Enter Cosmeo" button, and therefore did not create any screen names, please contact Customer Service at email@example.com.Go to top
Why won't the site accept my credit card? I know there's nothing wrong with my card, so why doesn't it work?
At this time, certain debit cards do not work properly during the registration process. If you are using one of these cards, we recommend you try a different Visa, MasterCard, or American Express card for registration. If your card is denied during registration, please tell your bank to allow any credit card authorizations from Cosmeo before trying to register again.Go to top
Your Cosmeo membership includes 1 parent account and 4 student accounts, each with its own screen name and password. All accounts can log on at the same time.
Take advantage of a limited time offer to get Cosmeo for just $9.95 a month or $99 a year — regularly $12.95/month or $129/year. Get started today with your 30-day free trial. You may cancel your subscription at any time during the 30-day free trial. If you do not cancel your subscription during the free trial, your credit card will be charged the subscription price you chose during registration.Go to top
If your sign-in attempt fails, please note if you receive an error message stating:
Please check that you have spelled your screen name and password correctly and try again.
If you receive this message, please try again, or click on the "Forgot your password?" link to retrieve your screen name and/or password.
However, if you do not receive the error message above, please follow these steps:
Check that your Internet Explorer cookie settings are Medium High by going to Tools → Internet Options → select the Privacy tab, and adjust the slider to Medium High.
Check that your Internet Explorer cache settings are marked to check for new pages Every visit to the page: go to Tools → Internet Options → select the General tab → click the Settings button (in the "Temporary Internet files" section), and select the Every visit to the page option.